If you're encountering an issue with your account, downloads, payments, or any other aspect of FileFox, we're here to help. Please follow the steps below to report a problem and get assistance from our customer service team.
How to Report a Problem
1. Email Support
- Email Address: support@filefox.in
Please describe your issue in detail, including the following information:- Your name and registered email address.
- A brief description of the problem.
- Any relevant screenshots or error messages (if applicable).
- Steps you have already taken to try and resolve the issue.
2. Contact Form
- Contact Form URL: https://filefox.in/contact-us
Fill out the contact form with your issue details. Make sure to include:- Your account information (email, username).
- A detailed description of the problem.
- Any supporting documents, such as screenshots or error logs.
3. Phone Support
- Phone Number: +91 7045903523
For urgent issues or if you prefer speaking directly to our support team, call us during our business hours:- Monday to Friday: 9:00 AM – 6:00 PM (IST)
- Saturday: 10:00 AM – 4:00 PM (IST)
Common Issues You Can Report:
Account Issues:
- Trouble logging in or verifying your account.
- Forgotten passwords or security-related concerns.
Download Problems:
- Issues with downloading files.
- Problems accessing premium content after payment.
Payment or Refund Issues:
- Payment not processing or failure to confirm payment.
- Request for refunds or questions about billing.
Technical Support:
- Website glitches, slow loading, or errors while using the site.
- Trouble navigating or accessing certain sections of FileFox.
What Happens After You Report a Problem?
- Acknowledgment: You’ll receive a confirmation email or response to acknowledge your report within 24 hours.
- Investigation: Our team will review your issue and gather any additional information if needed.
- Resolution: We will aim to resolve the issue as quickly as possible, providing you with an update and solution.
Contact Information for Urgent Issues:
- Phone: +91 7045903523 (During working hours)
- Email: support@filefox.in
We take every issue seriously and are committed to resolving any problems promptly. Thank you for your patience!
