At FileFox, we are dedicated to providing exceptional customer service to ensure you have a seamless experience with our platform. Whether you have a question, need technical support, or require assistance with your account or purchases, our team is here to help!
Contact Our Customer Service Team
For quick assistance, you can reach us through the following channels:
1. Email Support
- Email: support@filefox.in
Our support team is available to help with any inquiries, including account issues, technical difficulties, and product-related questions. We aim to respond within 24 hours.
2. Phone Support
- Phone: +91 7045903523
If you prefer to speak with us directly, call us during business hours. We're available to provide personalized support for any issues you're facing.
3. Contact Form
- Contact Form: https://filefox.in/contact-us
If you prefer written communication, use our contact form to submit your query, and we will get back to you as soon as possible.
Customer Service Hours
Our customer support team is available to assist you during the following hours:
- Monday to Friday: 9:00 AM – 6:00 PM (IST)
- Saturday: 10:00 AM – 4:00 PM (IST)
- Closed on Sundays and public holidays
What We Can Help You With
Account and Login Issues
- Difficulty logging in or resetting your password
- Updating personal information in your account
- Account verification problems
Downloads and Content Access
- Issues with downloading files
- Accessing premium content after purchase
- Content-related queries (e.g., file formats, licenses)
Payments and Refunds
- Payment confirmation and status
- Processing refunds and handling payment-related concerns
Technical Support
- Troubleshooting errors or glitches on the website
- Ensuring smooth file downloads or purchases
- Providing guidance for account-related technical problems
Self-Service Resources
For faster solutions, we also encourage you to explore our Help Center and Frequently Asked Questions (FAQs), where you may find immediate answers to common issues.
We are committed to ensuring your satisfaction and providing prompt, helpful responses. Don't hesitate to reach out—we're here to assist you!
